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Service Excellence

The Service Excellence program launched by Qatar Tourism builds on our tourism strategy, working to enhance the experience at every touchpoint along the visitor journey.


Establish Qatar as a global leader for high-quality hospitality services.


To create an unparalleled world leading experiences for visitors.


Service Excellence initiatives for 2023

  • Tourist Info Kiosks
  • QT Maps
  • Tourism call center
  • Visitor Feedback
  • QT Tourism Sector Awards (UNWTO)
  • Restaurant rating programme
  • F&B - dining elevation
  • Retail benchmarking
  • Tourism Tickets Platform
  • Adventure tourism Product to market plan
  • Tourism packages
  • National Tourism Training Programme
  • Accessibility
  • Tour Guide Training
  • Regulation Activation
  • ATV
  • Safari driving
  • Watersports
  • Tourism camps
  • Dhow boats
  • Tourism Offices
  • Inspection capacity
  • West Bay Beaches
  • Public beaches
  • Dhow boats
  • ATV operations
  • Nature Reserves
  • Doha walking trails, self- drive itinerary, cultural routes and Doha heritage district
  • Souq Waqif
  • Cruise liners' partnership
  • Appreciation events
  • Fam Trips
  • Internal shuttle buses
  • Media partnerships
  • Customer Feedback