The Service Excellence program launched by Qatar Tourism builds on our tourism strategy, working to enhance the experience at every touchpoint along the visitor journey.
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Vision
Establish Qatar as a global leader for high-quality hospitality services.
Mission
To create an unparalleled world leading experiences for visitors.
Service Excellence initiatives for 2023
- Tourist Info Kiosks
- QT Maps
- Tourism call center
- Visitor Feedback
- QT Tourism Sector Awards (UNWTO)
- Restaurant rating programme
- F&B - dining elevation
- Retail benchmarking
- Tourism Tickets Platform
- Adventure tourism Product to market plan
- Tourism packages
- National Tourism Training Programme
- Accessibility
- Tour Guide Training
- Regulation Activation
- ATV
- Safari driving
- Watersports
- Tourism camps
- Dhow boats
- Tourism Offices
- Inspection capacity
- West Bay Beaches
- Public beaches
- Dhow boats
- ATV operations
- Nature Reserves
- Doha walking trails, self- drive itinerary, cultural routes and Doha heritage district
- Souq Waqif
- Cruise liners' partnership
- Appreciation events
- Fam Trips
- Internal shuttle buses
- Media partnerships
- Customer Feedback
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